Terms and Conditions

User Agreement



Apollo heating and Services Ltd web site, hereby known as the ‘Service’ is accessible worldwide to anyone with internet access. Access to and use of the 'Service' is subject to the Terms and Conditions of this User Agreement and Copyright Notice and all applicable laws and regulations, including laws and regulations governing copyright and trademark. By accessing the 'Service', you accept, without limitation or qualification, all of the Terms and Conditions in this user agreement. The 'Service' can change these Terms and Conditions at any time. The changes will appear on this screen. By using the 'Service', you agree in advance to accept any changes.

The materials used and displayed on the 'Service', including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of the 'Service' or its affiliates or licensors and are protected by copyright, trademark and other laws. Any such content may be displayed solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the written permission of the 'Service' or the appropriate affiliate.

The 'Service' contains information, facts and opinions from various individuals and organizations. The 'Service' is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. Neither the 'Service' its affiliates endorse or are responsible for the accuracy or reliability of any opinion, advice or statement on the 'Service' or the sites.

Your use of the 'Service' is at your own risk. Neither the 'Service', affiliates, agents, representatives or licensors shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the 'Service' and the information available on the 'Service' or arising out of any action taken in response to or as a result of any information available on the 'Service'. You hereby waive any and all claims against the 'Service', and its subsidiaries, divisions, affiliates, agents, representatives and licensors arising out of your use of the 'Service' and the information available thereon.

This User Agreement and any disputes arising out of or related to the 'Service' shall be governed by, and construed and enforced in accordance with, the laws of the United Kingdom.

All information on the 'Service' website forms part of this User Agreement.

Gas Services Terms & Conditions


If you have agreed for your property to be assessed for a Gas Safety Check and/or Boiler Service this contract below sets out the relevant Terms and Conditions.

Apollo heating and Services Ltd, is a specialist provider of Gas Safety Certificates and Boiler Servicing. Apollo heating and Services Ltd operate a network of engineers and a named Gas Safe registered engineer will be appointed to your contract.

The price quoted is for up to three gas appliances, of which only one boiler and one gas fire are allowed (fire back boilers and hot air central heating are not included in this price, prices available on application), additional boilers and fires will be charged at £25.00. The engineer will require access to all gas appliances to be inspected; it is the responsibility of the landlord to ensure that the gas engineer is aware of all appliances at the property prior to the visit. In the event of failure to disclose all appliances and a second visit is required, a further charge of £30.00 will apply. The Gas Safety Check will provide a thorough testing of the nominated appliances. The Boiler Service is specifically for a single boiler.

Property Access

If our engineer is prevented from entering the property either because of a failure of the landlord to provide access, or by aborting the instruction less than 4 hours before the scheduled appointment, a fee of £30.00 will be charged. Gas engineers will not carry out inspections unless an adult is present in the property, if the property is in disrepair, or if dogs are freely roaming the grounds.

Working To Qualified Parameters

All of our engineers are qualified and Gas Safe registered. All engineers carry public liability insurance to a minimum value of £1,000,000. Our engineers cannot and will not give advice on structural issues, maintenance issues or financial factors. If you have any specific queries outside our remit we will endeavour to find a suitably qualified person who may be able to assist with your enquiries.

Certificate Failure

If an appliance fails the Gas Safety Check it will be isolated from the gas supply and capped off, a £20 charge for capping off will be added to the invoice. A warning certificate and label will be issued. If the mains supply is deemed dangerous then the meter will be isolated and the capping off charge of £20 applied. The engineer will inform the adult present that Transco should be contacted to reconnect the gas supply. A certificate will be issued together with any required warning notices. In the event of appliance failure, a quotation for repair or replacement will be submitted to the landlord.

Certificate Pass

Once the assessment has taken place, the Gas Safety Certificate will be forwarded to the Landlord and the Tenant’s copy be left on the premises, unless otherwise instructed by the landlord. If you are not satisfied with any aspects of the report you should put your complaint in writing to Muhammad Kashif Apollo Heating and Services Ltd, 217 A Vicarage road London E10 7HQ and you will receive a reply within 14 days. Alternatively, complaints can be submitted by email to info@apolloheatingservice.com or shahge1@yahoo.com A full complaints procedure is available upon request.


Cancellation policy


FREE Cancellation

You change your mind or need to reallocate your request no problem.You can cancel your booking any time but a min. 2 hours before our engineer arrives for FREE of charge.Cancellation methods:E-mail to info@apolloheatingservice.comText message to 07949757290Cancellation FeeWe charge £35.00 cancellation fee.If you cancel your booking less then 2 hours before engineer arrives.Your order NOT cancels.No access, key to the property.Client arrives later then a booking time.Engineer could not contact, reach you.Customer is not present, not show up.You change your mind on site.We could not start or finish the job by any reason.In your property no necessary condition for the gas service. Collection Any Outstanding, Unpaid Work and Service.All cost and fee must pay by you which apply to collect any outstanding.Apply:Collection charge £35.00Late payment fee 10% APR.Solicitor and Court cost. Bad ChequesWhen a bad cheque is negotiated, the recipient of the cheque may choose to take action against the writer. The action that is taken may be civil or criminal, depending on the amount of the cheque and the laws in thejurisdiction where the cheque is written.Apply If your Cheque returned to us by any reason.Bad cheques action charge £35.00


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