Terms and Conditions
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Gas Services Terms & Conditions
If you have agreed for your property to be assessed for a Gas Safety Check and/or Boiler Service this contract below sets out the relevant Terms and Conditions.
Apollo heating and Services Ltd, is a specialist provider of Gas Safety Certificates and Boiler Servicing. Apollo heating and Services Ltd operate a network of engineers and a named Gas Safe registered engineer will be appointed to your contract.
The price quoted is for up to three gas appliances, of which only one boiler and one gas fire are allowed (fire back boilers and hot air central heating are not included in this price, prices available on application), additional boilers and fires will be charged at £25.00. The engineer will require access to all gas appliances to be inspected; it is the responsibility of the landlord to ensure that the gas engineer is aware of all appliances at the property prior to the visit. In the event of failure to disclose all appliances and a second visit is required, a further charge of £30.00 will apply. The Gas Safety Check will provide a thorough testing of the nominated appliances. The Boiler Service is specifically for a single boiler.
If our engineer is prevented from entering the property either because of a failure of the landlord to provide access, or by aborting the instruction less than 4 hours before the scheduled appointment, a fee of £30.00 will be charged. Gas engineers will not carry out inspections unless an adult is present in the property, if the property is in disrepair, or if dogs are freely roaming the grounds.
Working To Qualified Parameters
All of our engineers are qualified and Gas Safe registered. All engineers carry public liability insurance to a minimum value of £1,000,000. Our engineers cannot and will not give advice on structural issues, maintenance issues or financial factors. If you have any specific queries outside our remit we will endeavour to find a suitably qualified person who may be able to assist with your enquiries.
If an appliance fails the Gas Safety Check it will be isolated from the gas supply and capped off, a £20 charge for capping off will be added to the invoice. A warning certificate and label will be issued. If the mains supply is deemed dangerous then the meter will be isolated and the capping off charge of £20 applied. The engineer will inform the adult present that Transco should be contacted to reconnect the gas supply. A certificate will be issued together with any required warning notices. In the event of appliance failure, a quotation for repair or replacement will be submitted to the landlord.
Once the assessment has taken place, the Gas Safety Certificate will be forwarded to the Landlord and the Tenant’s copy be left on the premises, unless otherwise instructed by the landlord. If you are not satisfied with any aspects of the report you should put your complaint in writing to Muhammad Kashif Apollo Heating and Services Ltd, 217 A Vicarage road London E10 7HQ and you will receive a reply within 14 days. Alternatively, complaints can be submitted by email to firstname.lastname@example.org or email@example.com A full complaints procedure is available upon request.
You change your mind or need to reallocate your request no problem.You can cancel your booking any time but a min. 2 hours before our engineer arrives for FREE of charge.Cancellation methods:E-mail to firstname.lastname@example.orgText message to 07949757290Cancellation FeeWe charge £35.00 cancellation fee.If you cancel your booking less then 2 hours before engineer arrives.Your order NOT cancels.No access, key to the property.Client arrives later then a booking time.Engineer could not contact, reach you.Customer is not present, not show up.You change your mind on site.We could not start or finish the job by any reason.In your property no necessary condition for the gas service. Collection Any Outstanding, Unpaid Work and Service.All cost and fee must pay by you which apply to collect any outstanding.Apply:Collection charge £35.00Late payment fee 10% APR.Solicitor and Court cost. Bad ChequesWhen a bad cheque is negotiated, the recipient of the cheque may choose to take action against the writer. The action that is taken may be civil or criminal, depending on the amount of the cheque and the laws in thejurisdiction where the cheque is written.Apply If your Cheque returned to us by any reason.Bad cheques action charge £35.00
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